Case Study

Haselkorn: The Easy Button for PCI Compliance

About

Haselkorn, Inc. has been providing professional IT security, support and compliance for small and midsized businesses (SMBs) since 2004. They offer their clients enterprise-level services and solutions at prices that work for small businesses. Time and experience have helped Haselkorn, Inc. learn best practices and create workflow procedures that proactively bolster their clients’ security and compliance to ensure that every client can focus on their business, not their technology.

Company

Haselkorn, Inc.

Scott Haselkorn, President

West Springfield, MA, PA

Established: 2004

Site: http://www.haselkorninc.com/

“It's really given me a lot of free time and opened a lot of opportunities for both my company and my clients."- Scott Haselkorn, President at Haselkorn

Challenges

Haselkorn Inc. has been providing compliance services to clients for two decades. That wealth of compliance experience taught the Haselkorn team that every industry, statute or regulation has its own requirements — and those requirements change frequently.

While the Haselkorn team had deep experience with Health Insurance Portability and Accountability Act (HIPAA) compliance, they were less familiar with the nuances of the Payment Card Industry Data Security Standard (PCI-DSS).

The Self-Assessment Questionnaire (SAQ) documents required under that standard are exhaustive and vary depending on the client's situation. Errors in the SAQ can lead to non-compliance, hefty fines or even denial of cyber liability claims.

President Scott Haselkorn and his team worked tirelessly to guide their clients through PCI-DSS compliance, but the process was grueling and time-consuming. Scott recognized that his team’s unfamiliarity was a significant obstacle that could prevent them from providing high-quality PCI-DSS compliance services for Haselkorn’s clients.

"Secure Payments was hands down the easiest product I've ever onboarded."- Scott Haselkorn, President at Haselkorn

Results

After enrolling in the Secure Payments program, Scott was able to get his time back and provide this very needed and valuable service to his clients with confidence. Scott could simply use the provided email template to introduce his clients to Secure Payments, and his Secure Payments team would take it from there.

The Secure Payments team audited Scott’s clients, and while some were quickly verified as secure, others had compliance issues. The Secure Payments team worked directly with these clients to resolve their problems before penalties were incurred.

Scott was surprised to discover that many clients faced major compliance challenges. Some were overcharged by their merchant processor, while others had a manual compliance process, making it cumbersome and time-consuming. The automations provided by Secure Payments were a game-changer for them.

By partnering with Secure Payments, Scott's team could offer clients better technology, enhancing their compliance and streamlining their processes. Scott now rests assured that his clients are in good hands. According to him, Secure Payments is like an easy button for PCI-DSS compliance.

“Having confidence that your clients are in good hands is great, and Secure Payments is a magical product. I am super thrilled that I said yes to what turned out to be a genie-in-a-bottle product."- Scott Haselkorn, President at Haselkorn