High Performance Computer Services, owned by Nathan Parks, has been in business since 2005 and is located in Ashland, Kentucky. The company currently has nine employees and provides support within a 100-mile radius of Ashland. It started as a break-fix and has been a full MSP for the past year after several years of transitioning its clients. With a commitment to providing the best customer service possible, the company pays great attention to its clients’ needs. Nathan lives by the mantra taught to him when he was young — “answer your phones and take care of your customers and you’ll beat 90% of your competition.”
Nathan recalled spending the entire month of April 2023 on PCI Compliance with his clients, which was a tremendous drain on his time and resources. He spent an extraordinary amount of time explaining to them what it is and why they need to care about it. He helped them complete their mandatory audits, but when he learned that Secure Payments could take this off his plate, he was eager and excited to get started. He has been with Secure Payments for one year now.
"It’s very important to me that my clients’ PCI compliance is being taken care of by Secure Payments, who are experts at this. The professionalism of Secure Payments and the tremendous time savings have been incredibly valuable to my MSP."
His clients required help with PCI compliance and each had unique needs with different types of merchant accounts.
They came to him in a panic after receiving an email requesting that they complete an audit and fill out an SAQ form by the end of the month. Nathan understood that PCI compliance fell under the security services his clients were already providing their customers, and he couldn’t just ignore his clients’ requests even though he wasn’t qualified to assist.
Nathan’s problem was that he was not an expert in PCI compliance and he knew he needed expert and qualified help.
“It’s great to not have to think about PCI compliance anymore, knowing my clients are covered by the best — especially in the spring when I’d have to do 15 to 20 audits.”
Secure Payments took something very time-consuming and complex off his plate. “As an MSP owner, it’s always important to try and offload these kinds of things,” said Nathan.
No one else in the company knew the intricacies of PCI compliance well enough to take it off his plate — not without hiring someone specifically qualified for that role. Secure Payments allowed him to provide a higher, more professional and more qualified level of service and consulting on PCI compliance than before.
As of today, all of Nathan’s clients have gone through a consultation with Secure Payments. They’ve been determined to be already secure, not secure and they know it, or they’ve been moved to the Secure Payments platform, which provides a small rebate payment back to his MSP. Several of his clients saved quite a bit of money each month by moving their merchant processing to the Secure Payments platform.
Secure Payments is now rolled into the service the company offers to every current and new client. When Nathan brings on a new client, Secure Payments automatically takes care of their PCI compliance needs.
